Business Etiquette...
 Etiquette refers to the time-honored, positive, social customs of societies throughout the ages. In fact, the first known etiquette curriculum happens to be 4500-years old. Sometime around 2500 BC, using
“The Instructions of Ptahhotep,”
business etiquette was taught to young Egyptian men
climbing the corporate ladder of their day. A piece of
advice from this script told young men:
“When sitting with
one’s superior, laugh when he laughs.”
Business people have been seeking information that would
provide them an advantage over their competition since
the beginning of time.
FOR BUSINESS PERSONNEL
The Etiquette School of New York
trains executives, middle management, entry-level
employees and interns, in the skills necessary to
succeed in domestic and international business arenas.
This is achieved by instructing our clients in etiquette
skills that not only build confidence and
self-presentation abilities but enhances their ability
to identify with your clients, understand their needs,
and then allow them to exceed your clients’
expectations!
Business in Asia, Europe, South America or the Middle
East? In addition to the professional knowledge of your
business, knowing the rules of polite society for the
other culture you are working with, gives that little
“extra” that helps to separate you from the competition.
Understanding and accepting the pause in the beginning
of negotiations, may gain you the riches of the contract
in the end.
Whether you are an executive and want to enhance your
repertoire of professional skills, or if you have been
in the business world for several decades and simply
want to refresh that which you already know, we have the
information necessary to assist in improving your
self-presentation skills and ultimately, your success!
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RESTAURANT EMPLOYEES ETIQUETTE
One of the most pleasant experiences a
person can partake in is a healthy, good tasting meal,
shared with people he enjoys, accompanied by engaging
and entertaining conversation. Professional wait staff
can make the difference between the ordinary and an
“extraordinary” dining experience when friends or
business associates choose to dine at your restaurant.
Restaurant patrons want their waiters unobtrusively
present, yet never invasively hovering. A professional
waiter is aware of the proper flow of the meal and keeps
this most social event at its proper pace. The rhythm is
never rushed and also never allowed to become stagnant
with too much time passing between courses. Knowing the
nuances of the meal event and mastering the professional
serving movements that enhance the smoothness of the
entire meal, delights patrons, increases repeat
business, and keeps sales GROWING.
The Etiquette School of New York has developed a
curriculum to help your food service business whether
you are a busy diner or hold the highest Zagat rating in
your area for serving full, 5-course meals and more. We
assist in developing and maintaining quality,
professional staffs that know the rules of the table.
They will neither reach in front of your guests nor will
they interrupt a meal with unprofessional actions. They
become team workers, great communicators and excellent
at “up-selling” your food and libations.
SAMPLING OF RESTAURANT TOPICS COVERED…
YOUR ONE AND ONLY FIRST IMPRESSION
ATTITUDE ALL THE WAY
THE GREETING
DRESSING AS A PROFESSIONAL WAIT PERSON
VERBAL COMMUNICATION
NONVERBAL COMMUNICATION
RULES OF SERVING
SILENT SERVICE
MENU KNOWLEDGE
UP-SELLING…YOUR ROAD TO A BIGGER PAYCHECK
TEAMWORK
ENDING THE EVENING
BRINGING THEM BACK…
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RETAIL PROTOCOL
It is sad that in today’s world the mantra of far too many
business employees appears to be,
“Business would be great if it weren’t for the bothersome customer!”
This is certainly NOT the behavior
business owners are paying their employees to present to
their clientele, nor is it the attitude owners want
their customers served with. In fact, all successful
business managers know the key to their success is in
exceeding their customers’ expectations every single
time the customer walks through their doors.
The Etiquette School of New York
has a program designed for young and
unseasoned retail employees. We confer with
owners/managers and then create a program specifically
addressing your business’ needs. It is proven that
customers will repeatedly come back to the businesses
that take care of them, the businesses that make them
feel special. Simply stated, courtesy shown to customers
raises profit shares. We assist in affecting this change
for your business through our engaging and educational
classes.
Our course of instruction not only goes over the
courtesy shown to your clients but we instruct in the
appropriate grooming and attire of the business
professional. We help young employees to understand the
difference between casual, everyday clothes and the
proper clothing one wears to work.
Is your staff truly representing you in the most
professional manner possible?
If you believe there is room for improvement in the way
your employees handle your clients or you simply want to
re-emphasize your commitment to customer service, The
Etiquette School of New York has the program just for
you. Invest a little now and watch your profits soar in
the weeks and months to come.
A SAMPLING OF TOPICS COVERED…
MAKING THE FIRST IMPRESSION ALL DAY LONG
PROFESSIONAL DRESS OF EMPLOYEES
PROFESSIONAL GROOMING OF EMPLOYEES
ATTITUDE FINE-TUNING
BODY LANGUAGE AND NON-VERBAL COMMUNICATION
GREETING YOUIR CUSTOMERS
LISTENING TO THE CLIENTS
ENGAGING YOUR CLIENTS
COURTESY, COURTESY, COURTESY
TEAMWORK
NO WAITING LINES
THE SMALLEST DETAILS COUNT
HOW TO BRING THE CUSTOMER BACK
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